Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ReportConsumer.in ("Platform", "we", "us", "our") operated by Arvind Balachandran. By accessing this website or submitting any content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Platform Purpose

ReportConsumer.in is an independent consumer review and complaint platform designed to empower Indian consumers with transparent, honest information about companies, products, and services. The Platform does not endorse any specific company or product. All reviews and complaints represent individual user opinions.

3. User Accounts

• You must provide accurate registration information including a valid email address.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years of age to create an account.
• You may not create accounts for fraudulent purposes or impersonate other persons or entities.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. User-Submitted Content

4.1 Your Responsibility: You are solely responsible for all content — reviews, complaints, comments, or any material — that you submit to the Platform. By submitting content, you represent and warrant that:

• The content is based on your genuine personal experience.
• The content is truthful and not fabricated, exaggerated, or misleading.
• The content does not infringe any third-party intellectual property rights.
• The content does not contain defamatory, obscene, threatening, or illegal material.
• You have the legal right to submit such content.

4.2 Licence to Platform: By submitting content, you grant ReportConsumer.in a non-exclusive, royalty-free, worldwide licence to display, distribute, and use your content in connection with the Platform's operations.

4.3 Prohibited Content: You must not submit content that: (a) is knowingly false; (b) constitutes criminal defamation under Indian law; (c) promotes violence or discrimination; (d) contains personal identifying information of others without consent; (e) is spam or commercial advertising; (f) infringes copyright or trademarks.

5. Disclaimer of Warranties

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. ReportConsumer.in does not warrant that: (a) the Platform will be uninterrupted or error-free; (b) any information on the Platform is accurate, complete, or current; (c) any defects will be corrected. User-submitted content reflects individual opinions and not verified facts.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, ReportConsumer.in and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any content found thereon. Our aggregate liability for any claim shall not exceed ₹1,000 (Indian Rupees One Thousand).

7. Intellectual Property

The ReportConsumer.in name, logo, design elements, and original editorial content are protected under copyright and trademark laws. You may not reproduce, distribute, or commercially exploit any Platform-owned content without written permission. Company names, logos, and trademarks mentioned on this Platform belong to their respective owners and are used for identification and review purposes only under the doctrine of nominative fair use.

8. Third-Party Content and Links

The Platform may contain links to third-party websites. These links are provided for convenience only. ReportConsumer.in does not control and is not responsible for the content, privacy practices, or accuracy of any third-party website.

9. Moderation and Removal

ReportConsumer.in reserves the right, but not the obligation, to review, moderate, edit, or remove any user-submitted content at our sole discretion, particularly if we receive: (a) a valid legal notice; (b) a DMCA takedown request; (c) credible evidence that content is false or defamatory; (d) a court order from a competent Indian court.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

11. Grievance Officer

In accordance with the Information Technology Act 2000 and the IT (Intermediary Guidelines) Rules 2021, the Grievance Officer for ReportConsumer.in is:

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to registered users or via a notice on the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.