Privacy Policy

1. Data We Collect

1.1 Information You Provide:

• Account data: name, email address, phone number, city, state, bio, profile photo
• Content you submit: reviews, complaints, scam alerts, comments, and supporting evidence
• Contact form data: name, email, and message when you contact us

1.2 Automatically Collected Data:

• Usage data: pages visited, search queries, links clicked, time spent on pages
• Technical data: IP address, browser type, device type, operating system
• Referral data: how you arrived at the site (search engine, social media, direct)

2. How We Use Your Data

• To create and manage your account and enable Platform features
• To display your submitted content (reviews, complaints, alerts) to other users
• To send email verifications, password resets, and service notifications
• To improve Platform performance and user experience through analytics
• To detect and prevent fraud, abuse, and spam
• To comply with legal obligations under Indian law

We do not sell your personal data to third parties. We do not use your data for targeted advertising without your explicit consent.

3. Legal Basis for Processing

Under the Digital Personal Data Protection Act 2023, we process your data on the following bases:

• Consent: provided when you register or submit content
• Contractual necessity: to provide the services you have requested
• Legitimate interests: to maintain Platform security and prevent fraud
• Legal obligation: where required by Indian law

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data in limited circumstances:

• Service providers: email delivery, hosting (subject to data processing agreements)
• Legal compliance: in response to valid court orders, government notices, or law enforcement requests under Indian law
• Safety: to prevent imminent harm or illegal activity

5. Data Retention

• Account data is retained while your account is active, and for up to 2 years after deletion.
• Submitted reviews and complaints may remain visible even after account deletion (attributed to "Anonymous User") unless you request complete removal.
• Server logs are retained for 90 days.

6. Your Rights

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access: obtain a copy of the personal data we hold about you
• Correction: rectify inaccurate or incomplete data
• Erasure: request deletion of your personal data (subject to legal obligations)
• Withdrawal of consent: withdraw consent for data processing at any time
• Grievance redressal: raise a complaint about our data practices

To exercise these rights, email us at privacy@reportconsumer.in with subject "Data Rights Request."

7. Cookies

We use essential cookies only: session management and CSRF protection. We do not use third-party advertising cookies. You can configure your browser to reject cookies, but certain Platform features may not function correctly.

8. Children's Privacy

ReportConsumer.in is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us immediately.

9. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact

For privacy-related queries, contact our Data Protection Officer: