March 18, 2026 · Reviewed a company
Average banking experience with long wait times
★★★★★ 3/5
Quality
★★★★★
Support
★★★★★
Value
★★★★★
Delivery
★★★★★
Trust
★★★★★
The bank offers a wide range of services and products. However, the branch experience is frustrating with long queues and wait times. The mobile app has improved significantly but still has occasional glitches. Net banking interface feels outdated compared to private banks. Interest rates on savings are competitive.
Pros
- Wide branch network
- Competitive interest rates
- Improving mobile app
Cons
- Long branch wait times
- Outdated net banking
- App glitches
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