Company Responded High Priority RC-2026-000009

I ordered food worth Rs. 850 from a restaurant through Zomato. When the order arrived, the packaging was clearly tampered with - the seal was broken and one of the containers was half empty.

The delivery partner had clearly opened the food and eaten from it. I immediately raised a complaint through the app with photos. Zomato offered me a Rs. 200 coupon as compensation, which is insulting.

I paid Rs. 850 for a complete meal and received tampered, partially consumed food. This is a serious food safety and hygiene issue. I want:
1. Full refund of Rs. 850
2. Action against the delivery partner
3. Compensation for the inconvenience and health risk

Company Response

We sincerely apologize for this experience. We take such incidents very seriously. Our team is investigating this matter and will ensure appropriate action is taken. A dedicated support representative will contact you within 24 hours to resolve this issue. We appreciate you bringing this to our attention.

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