Company Responded High Priority RC-2026-000003

I noticed unauthorized value-added service (VAS) charges on my Airtel postpaid bill for the last 3 months. These are subscription services I never signed up for, totaling Rs. 897 in extra charges.

When I called Airtel customer care, they said these were 'activated through missed calls or texts.' I never authorized any such subscriptions. They agreed to deactivate them but refused to refund the charges already billed.

This practice of activating paid services without explicit consumer consent is a violation of TRAI guidelines. I want a full refund of all unauthorized charges.

Company Response

We sincerely apologize for the inconvenience. We have reviewed your complaint and initiated the necessary corrective action. Our team will reach out to you within 48 hours with a resolution. Thank you for bringing this to our attention.

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