Open Medium Priority RC-2026-000015

I consulted a doctor through Practo for persistent stomach pain. The doctor diagnosed it as 'acidity' over a 3-minute video call and prescribed antacids. He didn\'t ask for any tests.

After 2 weeks of taking the prescribed medication with no improvement, I visited a hospital where proper tests revealed I had a kidney stone that needed immediate treatment.

The Practo doctor\'s negligent diagnosis delayed my treatment by 2 weeks during which my condition worsened. Online consultations need proper protocols and doctors should recommend diagnostic tests instead of making assumptions.

I want Practo to improve their consultation quality standards and refund my consultation fee of Rs. 500.

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